Senior Property Liability Claims (Auto) Claims Consultant
Company: City County Insurance Services
Location: Wilsonville
Posted on: May 4, 2024
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Job Description:
DESCRIPTION
CIS is recruiting for a Senior Property Liability Claims (Auto)
Consultant
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Recruitment opened: - - - -April 16, 2023
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Recruitment closes: - - - - - -May 6, 2024 (noon)
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Salary Range: - - - - - - - - - - -$96,655 to $104,790
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Job Location: - - - - - - - - - - - -
During training it is preferred that you work 3 days per week in
our Wilsonville Office and 2 remote days per week from your Oregon
residence. After the training period, the number of days in the
office can be reduced.
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You must apply using our online application system
(governmentjobs.com) to be considered for an interview, and to
request Oregon Veterans Preference consideration.
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I am interested; what do I do next? CIS uses a "quick apply"
application process, meaning you just need to submit your resume
and respond to a few questions. To learn more about the job, and
access our Careers page, please go to the link for our online
application system (governmentjobs.com):
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General Position Summary: -
Can you picture yourself in this position? Responsible for the
investigation, evaluation, and resolution of all aspects of claims
of public entity auto property damage and bodily injury liability
claims, first party auto physical damage claims and mobile
equipment damage claims. This involves telephone and in person
contact with claimants, witnesses, and customers/members.
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CIS Offers: Why is CIS a great place to work? Meaningful work that
impacts Oregon's communities, job stability, 100% employer-paid
retirement plan (Oregon PERS), regular salary increases, 90% of
health insurance premium paid by CIS, professional development
opportunities, and respect and appreciation for what you do.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Please come join CIS. As a nationally recognized leader in risk
pooling and trust management, our values are integrity, financial
strength, expertise, innovation, adaptability, inclusion, and
collaboration, which not only benefits local communities, but also
delivers a great benefit to you! It is a win-win for everyone. Our
average employee tenure is 8 years; whether you are joining our
team for two years or 20 years, you will have the opportunity for
professional development. We would be honored to have you join our
team.
POSITION HIGHLIGHTS/JOB DESCRIPTION
Essential competencies of this job are described under the headings
below. They may be subject to change at any time. The omission of
specific statements of duties does not exclude them from the
position, if the work is similar, related, or a logical assignment
to the position. The job description does not constitute an
employment agreement between the employer and employee and may be
changed by the employer at any time.
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Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions, providing that an
accommodation(s) does not create an undue hardship for the
employer, remove an essential job function, and/or, create a direct
safety threat to the individual, or others.
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GENERAL POSITION SUMMARY: -
Responsible for the investigation, evaluation, and resolution of
all aspects of claims of auto property damage and bodily injury
liability claims, first party auto physical damage claims and
mobile equipment damage claims. This involves telephone and in
person contact with claimants, witnesses, and
customers/members.
-
Investigate and manage multi-line claims that are unique to City
and County Governments. Respond to questions for CIS clients and
agents relating to claims and procedures. Inspect damaged vehicles
and property. Determine the value of each claim. Negotiate
settlements with claimants, members, and attorneys.
-
To ensure all Tort Claim Notices are fairly and accurately
evaluated from the initial report to the final disposition. To
provide the most prompt and equitable settlement of losses at the
highest technical and service performance level.
-
Claim Complexity: -Primarily first party auto physical damage
claims and 3rd party auto property damage claims. -Duties may
include handling of auto bodily injury claims and mobile equipment
first party property damage claims.
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-ESSENTIAL FUNCTIONS:
Temporary modifications to provide reasonable accommodations, or
transitional work assignments, do not waive any of the essential
functions for this position.
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Driver License
The ability to drive is an essential job function, and it is
related to a business purpose.
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The following information may not be all-inclusive:
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The newly assigned claims include first party auto physical damage
and third-party liability claims involving Auto, Auto Liability,
and Loss of Use. The Senior Claims Consultant adjusts claims both
inside and outside of the office; most of the work is performed at
the assigned CIS office. These losses may occur in any part of the
State of Oregon, and rarely outside of the region. Respond to
Frequently Asked Questions (FAQs) from the Clients or Agents.
-
The Consultant receives newly assigned claims and for the most
part, manages the claim to the conclusion. Special assignments may
include the use of an Independent Adjuster, and/or outside or
inside Attorney-assigned cases. The Consultant will investigate all
claims thoroughly and make determinations of Coverage, Liability
and Damages. Contact is required within 24 hours on all claims, for
all parties involved. During the course of adjustment, collection
of documents, reports, statements, and bills must support any
claims payments made. Evaluations of liability involving
comparative negligence must be decided upon prior to any the amount
of compensation made.
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When new lawsuits are assigned, the Consultant may work with the
assigned defense attorney to bring about a resolution of the claim
litigation.
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Education and experience requirements listed are minimum standards.
Other equivalent combinations of education, certifications,
training, and experience may be considered.
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Education: - - - - - - - - Bachelor's degree
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Knowledge: -Must have basic knowledge of insurance coverage
concepts; legal liability principles, basic math skills; excellent
analytical and interpersonal skills; basic computer and telephone
skills, and the ability to prioritize work and perform in a
stressful environment. The position also requires flexibility and
resourcefulness.
-
Specialized courses experience that are helpful:
Certifications: - - - - - None.
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Licenses: - - - - - - - - - Valid driver's license; employee must
maintain a safe driving record while employed with CIS.
- - - - - - - - - - - -
Experience: - - - - - - - 10 or more years' experience.
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SPECIAL QUALIFICATIONS:
CIS is committed to complying fully with the Americans with
Disabilities Act (ADA) and Oregon's Disability Accommodation and
Discrimination laws. We are also committed to ensuring equal
opportunity in employment for qualified persons with disabilities.
CIS will make reasonable efforts to accommodate a qualified
applicant or employee with a known disability, unless such
accommodation creates an undue hardship on CIS' operations, or a
safety risk to employee or coworkers, or removes an essential job
function. Employees should request an accommodation as soon as it
becomes apparent that a reasonable accommodation may be necessary,
to enable the employee to perform the essential duties of a
position, or to participate in the employment process. To discuss
an accommodation request, please contact Janie McCollister, CIS' HR
Manager.
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The factors described herein are representative of, but not
all-inclusive of, those that must be met by an individual to
successfully perform in the position.
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Physical
Please contact CIS' HR manager for this information.
Environment
Work is performed in a climate-controlled office environment.
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WORK SCHEDULE:
CIS has a 37.5-hour workweek. Unless otherwise approved by the
Department Manager and Supervisor, the typical schedule is Monday -
Friday falling between the hours of 8:00 a.m. and 5:00 p.m.
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Frequent work outside of typical office hours, as necessary.
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The home office for this position is CIS' main office. At the
discretion of the Executive Director, the home office may be
designated as another office.
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This position includes regular travel to meetings, training,
conferences, member meetings, claims investigation, legal
proceedings, staff events and CIS' Annual Conference; may include
five to 10 nights of overnight travel.
QUALIFICATIONS
MINIMUM QUALIFICATIONS
Education and experience requirements listed are minimum standards.
Other equivalent combinations of education, certifications,
training, and experience may be considered.
-
Knowledge of, and experience with:
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Investigations, evaluations, and resolution of all aspects of
claims of public entity auto property damage and bodily injury
liability claims, first party auto physical damage claims and
mobile equipment damage claims. This involves telephone and in
person contact with claimants, witnesses, and
customers/members.
-
Investigating and managing multi-line claims that are unique to
City and County Governments. Responding to questions from customers
and insurance agents relating to claims and procedures. Inspecting
damaged vehicles and property. Determining the value of each claim.
Negotiating settlements with claimants, members, and attorneys.
-
Ensuring Tort Claim Notices are fairly and accurately evaluated
from the initial report to the final disposition. Providing the
most prompt and equitable settlement of losses at the highest
technical and service performance level.
-
Claim Complexity: -Primarily first party auto physical damage
claims and 3rd party auto property damage claims. -Duties may
include handling of auto bodily injury claims and mobile equipment
first party property damage claims.
-
Driver License
The ability to drive is an essential job function, and it is
related to a business purpose.
-
The newly assigned claims include first party auto physical damage
and third-party liability claims involving Auto, Auto Liability,
and Loss of Use. The Senior Claims Consultant adjusts claims both
inside and outside of the office; most of the work is performed at
the assigned CIS office. These losses may occur in any part of the
State of Oregon, and rarely outside of the region. Respond to
Frequently Asked Questions (FAQs) from the Clients or Agents.
-
The Consultant receives newly assigned claims and for the most
part, manages the claim to the conclusion. Special assignments may
include the use of an Independent Adjuster, and/or outside or
inside Attorney-assigned cases. The Consultant will investigate all
claims thoroughly and make determinations of Coverage, Liability
and Damages. Contact is required within 24 hours on all claims, for
all parties involved. During the course of adjustment, collection
of documents, reports, statements, and bills must support any
claims payments made. Evaluations of liability involving
comparative negligence must be decided upon prior to any the amount
of compensation made.
-
When new lawsuits are assigned, the Consultant may work with the
assigned defense attorney to bring about a resolution of the claim
litigation.
-
EDUCATION, CERTIFICATION, CERTIFICATES, KNOWLEDGE & EXPERIENCE:
-
Education and experience requirements listed are minimum standards.
Other equivalent combinations of education, certifications,
training, and experience may be considered.
-
Education: - - - - - - - - Bachelor's degree
-
Knowledge: -Must have basic knowledge of insurance coverage
concepts; legal liability principles, basic math skills; excellent
analytical and interpersonal skills; basic computer and telephone
skills, and the ability to prioritize work and perform in a
stressful environment. The position also requires flexibility and
resourcefulness.
-
Specialized courses experience that are helpful:
- - - - - - - - - - - -
Experience: - - - - - - - 10 or more years' experience.
-
SPECIAL QUALIFICATIONS:
I'M INTERESTED; WHAT DO I DO NEXT?
CIS uses a "quick apply" application process, meaning you just need
to submit your resume and respond to a few questions. To learn more
about the job, and access our Careers page, please go to the link
for our online application system (governmentjobs.com):
Keywords: City County Insurance Services, Tigard , Senior Property Liability Claims (Auto) Claims Consultant, Other , Wilsonville, Oregon
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