Retail Security Supervisor
Company: Andy Frain Services
Location: Wilsonville
Posted on: December 2, 2025
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Job Description:
Security Supervisor JOB SUMMARY: Supervision of all employees
assigned to the Security department, with full responsibility for
performance management of said staff. Manage and oversee all
assigned areas in order to maintain a safe environment for all
employees, vendors, and personnel. Support all areas in their
security needs and be an integral part of the facility needs.
Establish working relationships with local police and fire
departments, as well as, with facility reports and others.
Demonstrates and abides by Andy Frain Services Core Values and the
operating principles set forth, while maintaining 100% compliance
w/all staff training. Observes and reports activities and incidents
providing for the security and safety of client property and
personnel. Supervisors must possess and maintain a professional
image and must demonstrate strong leadership skills. ESSENTIAL
FUNCTIONS The functions listed describe the business purpose of
this job. Specific duties or tasks may vary and be documented
separately. The employee might not be required to perform all
functions listed. Additional duties may be assigned, and functions
may be modified, according to business necessity. Employees are
held accountable for successful job performance. Job performance
standards may be documented separately, and may include functions,
objectives, duties or tasks not specifically listed herein. In
performing functions, duties or tasks, employees are required to
know and follow safe work practices, and to be aware of company
policies and procedures related to job safety, including safety
rules and regulations. Employees are required to notify superiors
upon becoming aware of unsafe working conditions. All functions,
duties or tasks are to be carried out in an honest, ethical and
professional manner, and to be performed in conformance with
applicable company policies and procedures. In the event of
uncertainty or lack of knowledge of company policies and
procedures, employees are required to request clarification or
explanations from superiors or authorized company representatives.
Performs the duties of a Security Officer in accord with post
orders and company policy. The delivery of quality service and
positive interaction with our customers is critical to the
completion of all the tasks within this job description. The
ability to greet all visitors, vendors, and employees; while
continuously maintaining the standards of excellence in
presentation and professionalism. This is also a requirement of
your staff. Provide lead direction at assigned client site(s); to
enforce security/safety programs and ensure that post orders are
followed, that established rounds are completed, and that adequate
reports and logs are filed daily and weekly. Develop and implement
security procedures and compliance with facility policies and
procedures and applicable stated and federal laws. Maintain a
working knowledge of all emergency policies, procedures and
regulations; respond immediately to emergency alarms or calls for
help, determine course of action, notify appropriate authorities
and assist as needed. Knowledge of life safety systems, fire
panels, CCTV system computers, the Micro-Lite System. Staff is to
ensure the continuous and safe operation of all elevators and
access doors is critical. Maintain contact with authorized
personnel/contractors who are responsible for maintenance and
upkeep of said devices. Equipment operation will include use of
portable radios, telephones, copy and fax machines, computers and
tools. This includes making daily inspection of all vehicles
assigned to job site and noting any damages so that repairs can be
handled immediately thus maximizing use of the units at all times.
May counsel and discipline personnel as appropriate; seeks advice
from company management or designated representatives as
appropriate; meets personally with employees and documents
counseling and disciplinary actions. Assists in the training of
Security Officers and Shift Lead Officers, and review of post
orders ensuring that Guards have competent knowledge of
assignments. Communicate with Operations manager daily and weekly
regarding account performance and Security Guard performance.
Communicate daily and weekly regarding security and safety
issues/changes that need to be implemented. Assists in the
submission of payroll and personnel information to the company as
designated. In conjunction with company management or designated
company representatives acts to ensure adequate security coverage
of all posts. Inspects posts as scheduled and meets with Staff to
outline tasks and responsibilities. Ensure that Staff sign in and
out for their scheduled shifts accurately for every shift. Meets
with client representatives as scheduled or as needed to provide
assurance that all security requirements are being met and to
provide quality customer service. Carry out other duties as
assigned by Dir of Security and Operations Manager. MINIMUM
QUALIFICATIONS AT ENTRY Additional qualifications may be specified
and receive preference, depending upon the nature of the position.
Education/Experience: High School Diploma and/or equivalent;
Associates Degree. Bachelor’s degree in related field or equivalent
combination of education and experience. Minimum 2 years prior
experience in loss prevention, life safety, CCTV systems and access
computer system. One year (1yrs) of which must be in the capacity
of a supervisory position within the Security Industry. State Guard
License is required. CPR and First Aid Certification a plus.
Competencies (as demonstrated through experience, training, and/or
testing ): Must be able to meet and continue to meet any applicable
state, county and municipal licensing requirements for Security
Officers. Must be able to meet and continue to meet requirements
for specific skills, certifications or authorizations specified for
the assigned site. Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures. Ability to
provide positive direction and motivate performance. Understanding
of a variety of security and safety devices and controls. Ability
to learn quickly and carry out instructions furnished in written,
oral, or diagrammatic form. Ability to track and maintain schedule
assignments. Ability to be an effective team member. Ability to
maintain professional composure when dealing with unusual
circumstances. Courteous telephone manner. Ability to adapt to
various sites and changes in post procedures. Ability to adapt to
changes in the external environment and organization. Ability to
write routine correspondence, including logs and reports. Good
organizational skills. Strong customer service and results
orientation. Strong interpersonal skills, with the ability to
interact effectively with clients, at various social levels and
across diverse cultures. WORKING CONDITIONS (Physical/Mental
Demands) With or without reasonable accommodation, requires the
physical and mental capacity to perform effectively all essential
functions. In addition to other demands, the demands of the job
include: Maintaining composure in dealing with authorities,
executives, clients, staff and the public, occasionally under
conditions of urgency and in pressure situations. May be exposed to
stressful situations, such as challenging individuals who are in or
approaching an unauthorized area. Must undergo and meet company
standards for background and reference checks, controlled substance
testing, and behavioral selection survey, in addition to any
mandatory licensing requirements and site-specific requirements.
Directing staff in a positive manner. May be required to work
overtime without advance notice. Required ability to handle
multiple tasks concurrently. Keyboarding, basic computer usage and
operating controls. Seeing, hearing, speaking, and writing clearly
in order to communicate with employees and clients, observe and
report incidents, and direct others. Frequent sitting, standing and
walking, which may be required for long periods of time, and may
involve climbing stairs and walking up inclines and on uneven
terrain. Occasional reaching with hands and arms, stooping,
kneeling, crouching and crawling. Frequent lifting and/or moving up
to 10 pounds, occasional lifting and/or moving up to 25 pounds, and
additional lifting and/or moving ability as might be required for
the assigned site. Close vision, distance vision, and ability to
adjust focus. May be required to use vehicle for the performance of
duties. On occasion may be required to perform stressful and
physical activity. Normal vision or corrected by use of glasses
and/or contacts for normal reading and viewing abilities. Depending
upon assignment may be exposed to inclement weather or be required
to work in environments or under conditions that require the use of
protective gear and devices and/or awareness of personal safety and
safety of others. May be exposed to or required to handle sensitive
and confidential information.
Keywords: Andy Frain Services, Tigard , Retail Security Supervisor, Administration, Clerical , Wilsonville, Oregon
