Assistant Center Operations Director
Company: Northwest Extremity Specialists
Location: Portland
Posted on: April 1, 2026
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Job Description:
Job Description The Assistant Center Operations Director (ACOD)
will assist and support the Regional Operations Director with
ensuring that the optimal level of care and patient service is
delivered to all patients. The ACOD will assist with leading and
managing center support staff and handling the daily operations of
the front office. The ACOD will assist with coordinating center
activities, general facility management, advising patient flow
throughout the center and supporting the medical providers in the
delivery of patient care especially related to the patient intake
and registration process. Job Duties and Responsibilities Oversight
of Responsibilities: Assists in planning and preparing work
schedules and assigns colleagues to specific duties. Assists in
ensuring the financial performance of the center. Assists in
developing and maintaining new policies, procedures and training
programs for the assigned center. Assists with hiring, training,
and evaluating Center operations personnel. Assists in the
preparation and review of operational reports and schedules to
ensure accuracy and efficiency. Assists in preparing annual budgets
Ensures all certifications are current and regulatory procedures
are adhered. Coordinates all administrative (front office)
functions of the medical practice. Assists in the development,
review, and revision of standard operating policies and procedures
in collaboration with senior management. Works in a collaborative
role with the management team, staff and physicians in the clinical
practices, as well as related departments throughout the
organization. Other duties as assigned. Duties, responsibilities
and activities may change at any time with or without notice.
Welcoming: Strong service mentality and a focus on achieving all
aspects of defined service standards Excellent telephone and
personal etiquette Warm, positive, energetic demeanor Respectful:
Effective oral and written communication skills Tactful and
diplomatic communication style Outstanding professional demeanor
The ability to properly handle sensitive and confidential
information (including HIPAA and PHI) in accordance with federal
and state laws and company policies Skillful: Working knowledge of
principles and practices of personnel recruitment, selection,
coaching and other aspects of performance management Proficient in
computer applications such as Word and Excel Strong organizational
skills Ability to coordinate and prioritize multiple tasks and work
on multiple projects/tasks simultaneously in a fast-paced
environment without direct supervision Ability to identify areas of
opportunity, develop a plan of action to improve, implement and
evaluate plan effectively Ability to resolve colleague, client and
patient issues in an effective and timely manner. Experience: Three
(3) or more years of experience in medical setting preferred.
Proficient computer skills preferred. Supervisory skills with
previous medical office management and/or supervisory experience
sufficient to address staffing and human resources preferred.
Strong interpersonal skills, especially in the areas of patient and
physician relations. Consistent track record with customer service,
training, and ability to empower others to effect positive change.
Qualifications: Employee must be in good standing (no documented
counseling, suspension or disciplinary issues in a 12-month
period). The employee must have at least 6 months consecutive
service in his/her current position before he/she is eligible to
apply. Excellent verbal/writing skills. Outstanding organizational
abilities. The ability to work well under deadlines. Excellent
telephone and inter-personal skills. Absolute discretion with
regard to confidential information.
Keywords: Northwest Extremity Specialists, Tigard , Assistant Center Operations Director, Administration, Clerical , Portland, Oregon
