Epic Information Systems Manager

Company: Multnomah County
Location: Portland
Posted on: June 2, 2025

Job Description:

Epic Information Systems Manager page is loadedEpic Information Systems ManagerApply remote type Hybrid Available (OR, WA) locations Portland, OR time type Full time posted on Posted 17 Days Ago job requisition id R-17508Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$89,627.24 - $134,439.70 AnnualDepartment:Health DepartmentJob Type:Regular Non-RepresentedExemption Status:United States of America (Exempt)Closing Date (Open Until Filled if No Date Specified):June 04, 2025
The Opportunity:THIS WORK MATTERS!Are you a visionary leader with a passion for leveraging cutting-edge technology to revolutionize healthcare? Do you thrive in a fast-paced, collaborative environment where your expertise can directly impact the lives of countless individuals? If so, get ready to take the reins as our next Epic Information Systems Manager!As the Epic Information Systems Manager , you'll have the exciting opportunity to mentor and guide our talented Epic Information Systems Supervisor and a team of Epic Support Analysts and Epic Trainers. You'll be empowering them to reach their full potential and fostering a high-performing team that's passionate about innovation and excellence. You'll also be the driving force behind critical improvement projects, the champion of streamlined technology-based processes, and the architect of systems that adapt to the ever-evolving needs of our organization.Your primary responsibilities include:

• Managing quality and change for Epic and Wisdom to meet goals and regulations by improving processes and evaluating results.
• Maintaining accurate and connected data in Epic by setting rules, fixing problems, ensuring privacy and security, and participating in related groups.
• Oversees all aspects of Epic applications - from planning to fixing - to keep them reliable and solve user problems quickly, including managing the IT support system.
• Leads collaboration with OCHIN and internal stakeholders, evaluates vendor services, provides audits and reports, coordinates end-user training, develops best practices, and manages the EHR change control process, serving as an escalation point for complex issues and vendor relationships.
• Lead the rollout of business and operational plans for clinical systems, using new tools to work better, finding helpful Epic features, managing project schedules, and working with other Health Department teams.
• Leads and manages the Epic team by overseeing hiring, staffing levels, performance evaluations, professional growth, and clear role definitions to ensure high performance standards.
• Fosters a culture of trust, accountability, and transparency within the team, addresses performance issues, communicates the importance of diversity and inclusion, and collaborates with HR to develop and maintain job profiles.
• Manages the financial aspects of the Epic Program, including developing and monitoring budgets, approving invoices, justifying recommendations, forecasting needs, and preparing grants/contracts.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.TO QUALIFY:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.Minimum Qualifications/Transferable Skills*:Education/Training: Equivalent to a bachelor's degree (In lieu of a degree, we will consider relevant education and experience); ANDExperience: Three (3) to six (6) years of experience that demonstrates the abilities to perform the duties of the position.Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
  • Previous experience managing Epic teams.
  • Demonstrated knowledge and experience with Epic Ambulatory software application.
  • Demonstrated experience specifically in optimizing the Epic EHR system.
  • Experience in a Federally Qualified Health Center (FQHC).
  • Experience with Epic electronic health records processes.
  • Experience leading and supervising teams.
  • Proven track record of effective leadership and team management.
  • Excellent communication skills, with the ability to foster a culture of inclusion and collaboration.*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.SCREENING & EVALUATION:REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.1. A completed online application.2. Attach a Resume demonstrating you meeting minimum qualifications; AND3. Attach a Cover Letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --
    • Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:
      • Navigate to your profile in Workday (see: My Career Profile ) and click on the "My Career" section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).
      • When completing the application on Workday as an internal candidate, you will need to scroll down to see the "Resume/Cover Letter" section on your screen. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.
      • External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs , you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter.
      • Do not click the "Submit" button before you upload your documents.After You Apply:
        • Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
        • Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.
        • Check both your email and Workday account for updates regarding this recruitment.The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
          • Initial review of minimum qualifications
          • Resume and Cover Letter Review
          • Phone screen
          • Consideration of top candidates
          • Language assessment (if applicable)
          • Background, referenceNote: Application information may be used throughout the entire selection process. This process is subject to change without notice.Equal Pay Law:Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However, the actual compensation will be determined according to the Oregon Equal Pay Law, taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range, which may not necessarily be at or near the highest end of the range.Inclement Weather and Disasters - Serving the Public, Even During Disasters:Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.ADDITIONAL INFORMATION:Type of Position: This position is not eligible for overtime.Type: Non-RepresentedFLSA: ExemptLocation: Gladys McCoy Building, 619 NW 6th Ave Portland OR 97209. This position is eligible for hybrid telework, however, the incumbent must reside in Oregon or Washington.Schedule: Monday - Friday 8am - 5pmNote: All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. We are not able to sponsor H-B1 visas, F1 or STEP OPT.
            Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Eddie BarbarEmail:eddie.barbar@multco.usPhone:+1 (971) 3133067Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:9615 - Manager 1We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold.About UsWe provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more.Our organization's top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters.
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Keywords: Multnomah County, Tigard , Epic Information Systems Manager, Executive , Portland, Oregon