Product Technical Account Specialist- Flow Capture
Company: Autodesk
Location: Portland
Posted on: May 3, 2024
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Job Description:
Job Requisition ID #
24WD77772
Position Overview
Autodesk's Customer Technical Success organization is looking for
trusted advisors to help our Enterprise customers optimize their
product investment and achieve measurable business outcomes.
If you have a customer-focused approach to building relationships
with Enterprise customers, you might be just who we need.
We are looking for a professional with Media & Entertainment
experience, supporting a broad range of technologies in large-scale
enterprise environments. You will work closely with existing and
future Major Accounts globally.
Reporting to our Sr. Manager, Support Strategy, you will join the
Customer Success group within the Flow Capture Support Organization
- a team that values professional development and rewards
performance.
This is a global team, providing 24x7 coverage to our customers. We
work in a hybrid environment, working mostly from home, but you
will visit your local office for intentional gatherings.
Our Technical Account Specialists maximize the success of and
return on investment for our strategic customers. We do this by
delivering professional and customized product services that help
our customers achieve their goals while maximizing the use and
adoption of our solutions.
Responsibilities
Establish and maintain working relationships with customers as a
technical trusted advisor
Demonstrating experience and product expertise to help customers
onboard and use Flow Capture
Innovating and delivering packaged service offerings to increase
customer success and product adoption
Coordinate and execute access fulfillment requests for customer's
post-purchase
Work with our support team to collaboratively solve issues that
require escalation
Provide weekend on-call support for our customers on a team-wide
rotation basis
Deliver onboarding support and coaching sessions to end-users to
ensure smooth product adoption
Work closely with engineering and product team to ensure customer
feedback (defects, feature requests, etc.) are documented and
actioned
Help create and maintain help documentation
Minimum Qualifications
5+ years of experience in related field
Experience with Media & Entertainment industry needs, pipelines and
workflows
Comprehensive knowledge of Mac OS and Microsoft Windows
environments
Proven ability to be flexible and learn in a fast-paced
environment
Able to manage several projects at a time, setting the right
priorities
Demonstrated ability to build and maintain strong relationships
with enterprise customers
Excellent verbal and written communication skills; ability to
convey complex technical details coherently to a live or virtual
audience
Fluency in English required, additional languages are a plus
Team player who enjoys supporting and working with other members of
a shared responsibility team
Preferred Qualifications
Bachelor's degree or equivalent experience in Industrial Design or
Computer Science
Experience of Autodesk Flow Capture (formerly known as Moxion)
and/or Pix
Additional knowledge of Autodesk Maya, 3ds Max, MotionBuilder,
Flame, ShotGrid and Arnold
#LI-KH1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our
software - from the greenest buildings and cleanest cars to the
smartest factories and biggest hit movies. We help innovators turn
their ideas into reality, transforming not only how things are
made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture
Code is at the core of everything we do. Our values and ways of
working help our people thrive and realize their potential, which
leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self
and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday
wellness, we give Autodeskers the best, so they can do their best
work. Learn more about our benefits in the U.S. by visiting
https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package.
For U.S.-based roles, we expect a starting base salary between
$65,100 and $112,310. Offers are based on the candidate's
experience and geographic location, and may exceed this range. In
addition to base salaries, we also have a significant emphasis on
annual cash bonuses, commissions for sales roles, stock grants, and
a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive
culture to give more people the chance to imagine, design, and make
a better world. Autodesk is proud to be an equal opportunity
employer and considers all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender, gender identity, national origin, disability,
veteran status or any other legally protected characteristic. We
also consider for employment all qualified applicants regardless of
criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an
equitable workplace where everyone can thrive. Learn more here:
https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this
external site).
Welcome to Autodesk! Amazing things are created every day with our
software - from the greenest buildings and cleanest cars to the
smartest factories and biggest hit movies. We help innovators turn
their ideas into reality, transforming not only how things are
made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture
Code is at the core of everything we do. Our values and ways of
working help our people thrive and realize their potential, which
leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self
and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us!
Not quite ready to apply? Join our talent community
(https://flows.beamery.com/autodesk/tc-signup) to stay up to date
on new job opportunities and the latest Autodesk news.
Keywords: Autodesk, Tigard , Product Technical Account Specialist- Flow Capture, IT / Software / Systems , Portland, Oregon
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