Help Desk Support Specialist
Company: BBSI Portland
Location: Vancouver
Posted on: January 14, 2026
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Job Description:
Job Description Job Description IT Help Desk TechnicianBrief
Description: BBSI is looking for a Help Desk technician, who must
have great technical and troubleshooting skills. Most importantly
they will need to be able to communicate effectively orally and in
writing as 95% of the support work is remote. You will be serving
as the first point of contact for internal BBSI users seeking
assistance with computer issues over the phone or via our ticketing
system. Responsibilities · Serve as the first point of contact for
internal BBSI users seeking technical assistance over the phone or
via ticket. Issues range from setting up new computers, printers,
configuring software and access to computer systems. · Perform
remote troubleshooting through remote desktop and command line
tools. · Walk the user through troubleshooting tasks over the phone
or through writing to help identify the problem remotely. Then
determine the best solution based on the issue and details provided
by the person over the phone. · Take ownership of issues and
provide a solution for any problems discovered. · Manage an active
workload of a minimum of 60 tickets (issues) plus any additional
project work · Follow-up with users on any un-resolved issues in a
timely fashion. Required Skills · Windows 7 & 10 · HP Laptops and
Desktops · HP Printers · Various copiers · Citrix · Salesforce · MS
Office 2010 – 2016 · VPN · Remote Support tools like – Remote
desktop, Fastsupport · AD – Adding accounts, removing accounts,
joining computers to the domain · Exchange – Creating accounts,
forwards and administering calendars · Mobile devices Requirements
· Experience as a help desk technician or other customer support
role · Tech savvy with working knowledge of office automation
products, databases and remote control · Good understanding of
computer systems, mobile devices and other tech products · Ability
to diagnose and resolve basic technical issues · Excellent
communication skills written and over the phone · Customer-oriented
and cool-tempered · Salary and Other Compensation : · The starting
hourly rate for this position is between $30-34.00 per hour.
Factors which may affect starting pay within this range may include
geography, skills, education, experience, certifications, and other
qualifications of the candidate. · This position is also eligible
for annual incentive pay equal to 8% of annual regular pay,
prorated in the first year, in accordance with the terms of the
Company’s plan. · Benefits : The Company offers the following
benefits for this position, subject to applicable eligibility
requirements: medical insurance, health savings account, flexible
savings account, dental insurance, vision insurance, 401(k)
retirement plan, accidental death and dismemberment, life
insurance, voluntary life insurance, voluntary disability
insurance, voluntary accident, voluntary critical care, voluntary
hospital indemnity, legal, identity & fraud protection, commuter
benefits, pet insurance, employee stock purchase program, and an
employee assistance program. · Paid Time Off : Accrued sick leave
of 1 hour for every 40 hours of work, with maximum based on state
or regional requirements; vacation accrues up to 80 hours in the
first year, up to 120 hours in years 2-4, and up to 160 hours in
the fifth year; 6 paid holidays annually, 4 paid volunteer days
annually. · Diversity and Inclusion are critical parts of our
corporate culture. BBSI strives to create a workplace where
everyone feels included and empowered to bring their full,
authentic selves to work, and is treated fairly. BBSI is an equal
opportunity employer and makes employment decisions on the basis of
merit. · If you meet the above requirements, we welcome the
opportunity to learn more about you. For more information, visit us
at www. bbsi.com Please apply via this posting and not by
contacting our local or corporate offices. · Click here to review
the BBSI Privacy Policy: https://www.bbsi.com/privacy -policy ·
Keywords: BBSI Portland, Tigard , Help Desk Support Specialist, IT / Software / Systems , Vancouver, Oregon
